Terms and Conditions

Welcome to Robinsons Tea Box. By using our website, you agree to the following terms and conditions. Please read them carefully before placing any orders.

1. Introduction
These terms govern your use of our website and services, including the purchase of products from Robinsons Fine Teas. By accessing or using the website, you agree to these terms and conditions.

2. Ordering and Payment
Order Process: After placing an order, you will receive an email confirming the details of your purchase. Orders are subject to availability.

Payment Methods: We accept major credit cards and debit cards as displayed during checkout. Payments must be completed before shipment.

Pricing: All prices are listed in US Dollars and are subject to change without notice. We are not responsible for pricing errors, and we reserve the right to cancel orders in such cases.

3. Shipping and Delivery
Shipping: We offer domestic and international shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected.

Delivery: Estimated delivery times are provided at checkout. We are not responsible for delays caused by carriers or customs in the case of international orders.

Customs and Import Taxes: For international orders, buyers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Returns and Refunds
Returns: We accept returns of unopened and unused products within 30 days of receipt. To initiate a return, please contact our customer service team for instructions.

Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned item. Shipping fees are non-refundable.

Damaged or Incorrect Products: If you receive a damaged or incorrect product, please notify us within 7 days of receipt for a replacement or refund.

5. Product Information
We strive to ensure that all product descriptions, images, and information are accurate. However, slight variations in product appearance may occur due to natural factors (e.g., variations in tea leaves).

6. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect unauthorized use of your account.

7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Robinsons Tea Box or its content suppliers and is protected by copyright and trademark laws. You may not use or reproduce any content without permission.

8. Privacy
We are committed to protecting your privacy. Our Privacy Policy, available here, outlines how we collect, use, and protect your personal information.

9. Limitation of Liability
To the fullest extent permitted by law, Robinsons Tea Box is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or the purchase of our products.

10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New York, and you agree to submit to the exclusive jurisdiction of the courts in that location.

11. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.

12. Contact Information
For any questions regarding these terms and conditions, please contact us at:
Email: info@robinsonsteabox.com

Customer Care:
At Robinsons Tea Box, we're here to ensure you have the best tea experience possible. We’re dedicated to providing the same exceptional customer service that Robinsons Tea Room has been known for across New York and the USA. Our goal is to offer you the same warmth and care that has made Robinsons a beloved name for generations.
Email: info@robinsonsteabox.com
Hours: Monday to Friday 9 a.m. - 4 p.m. est

We aim to respond to all inquiries within 24 hours. Whether it’s tracking an order, help with returns, or learning more about our teas, we’re committed to making your experience as wonderful as the teas we offer.